Draft — pending counsel review
This page reflects Cynap's planned commercial model — no setup fee, no free trial on the subscription, and monthly billing — and is published as a working draft. Purchasing is not live yet. It has not yet been reviewed or approved by legal counsel and is not the binding policy until that review is complete.
1. Merchant of Record
Payments for Cynap are processed by Paddle, which acts as Merchant of Record. Paddle handles payment processing, tax, and customer billing support for transactions. Paddle's Buyer Terms apply to every purchase in addition to this policy.
2. When You Are Charged
The Cynap subscription has no free trial and no free tier. Your payment method is charged the monthly base fee when you subscribe, and again at the start of each monthly billing period until you cancel.
- Additional Credits are charged when you buy them. We do not charge for additional Credits you have not chosen to buy.
- A requested build is quoted separately and agreed with you before any work begins. It is not part of the subscription.
- Where a build's quote includes a 14-day free trial, the trial starts when the build goes live. Your payment method is authorized but not charged during it, and if you cancel before it ends you are never charged, so no refund is needed.
3. Cancellation
Once your subscription is active, you can cancel at any time. Cancellation stops future renewals and takes effect at the end of the current paid month, so you keep access through the period you have already paid for. The current month is not refunded once it has started, except where a refund is required by applicable law (see Section 4).
4. Refunds Required by Law
Cynap does not offer a money-back guarantee. We will still honor any refund required by applicable law and any minimum buyer protection set out in Paddle's Buyer Terms. Approved refunds are returned to the original payment method.
5. How to Cancel or Request a Refund
- To cancel, use your account settings or email the Cynap team with your account details.
- For a refund that is required by law, email the Cynap team with your account details and the order or invoice reference, or contact Paddle directly at paddle.net for billing or refund support.
- See our Terms of Service for full billing and cancellation details.