1. How Cynap Works
Cynap connects to tools you already use and helps run custom automations for your operations. We are a knowledge layer: we learn business context so results improve over time, while your primary records continue to live in your existing systems.
2. Information We Collect
- Account data such as name, email, and organization details.
- Business context you share, including workflows, preferences, and operating constraints.
- Integration data from tools you authorize, such as email, calendar, CRM, and accounting platforms.
- Usage, diagnostic, and device data needed to operate and secure the service.
3. How We Use Information
- Deliver and improve custom automation services for your business.
- Execute workflows and actions you request.
- Support onboarding, operations, and account management.
- Maintain security, prevent abuse, and comply with legal obligations.
4. Payment and Billing Data
Paddle is our Merchant of Record and processes subscription payments. Cynap does not store full card numbers. Billing events are handled through Paddle according to their compliance controls.
5. Data Sharing
We do not sell personal data. We share information only with infrastructure and service providers, integration partners you authorize, or when required by law.
6. Security and Retention
- Data is encrypted in transit and protected with role-based access controls.
- Credentials and secrets are stored in managed secure systems.
- Data retention follows product policy: active accounts are retained, and post-cancellation data is deleted after the retention window unless law requires otherwise.
| Data Type | Retention |
|---|---|
| Account and business context data | While account is active |
| Operational logs | According to security and support requirements |
| After cancellation | Up to 90 days, then deletion unless legally required |
7. Your Rights
Subject to applicable law, you may request access, correction, deletion, or export of your personal data by reaching out to the Cynap team.
8. Policy Changes
We may update this policy as our service evolves. Material updates are posted on this page and may also be communicated by email.
9. Contact
For privacy-related requests, please reach out to the Cynap team.